Return Policy

f you are unhappy with any of the products you’ve purchased from us, simply return it/them within 14 days from the date of purchase, in the condition that you received it, with proof of purchase, and we will happily exchange or give you a full refund.

Unfortunately, refunds are not applicable on sale or promotional items.
Please note:

  • Exchanges (full price items) - 14 days from date of purchase
  • Exchanges (sale items) - All sale items are non-refundable
  • Refunds (full price items) - 14 days from date of purchase

Outland Denim in North America is distributed by Caulfeild Apparel Group Ltd.
Outland Denim's North American Customer Care department operates Monday – Friday 8:30am to 4:45pm EST.

If you have any further questions, please contact one of our team members.
Email: custserv@caulfeild.com
Call: 1-800-268-7939

Instructions for Returns and Exchanges

 WITHIN THE UNITED STATES

    • Email custserv@caulfeild.com with your intent to return your purchase. You will be issued an RA number to be included with your return.
    • Fill out return slip, including your RA number.
    • Place in package with product and proof of purchase. 
    • Ensure product is safely packed and clearly addressed to:
      OUTLAND DENIM / CAULFEILD APPAREL
      c/o Sharon Swanson
      555 Riverwalk Parkway
      Tonawanda NY, 14150
    • Please include the RA number, clearly labeled on the exterior of the package.
    • Email custserv@caulfeild.com to arrange collection of your jeans.

If you require a refund, the purchase price will be refunded back to the original method of payment once we have receipt of the jeans.

If you require an exchange, we will send out the new pair of jeans free of charge once we have receipt of the original pair in the condition it was purchased in.

 

WITHIN CANADA

    • Email custserv@caulfeild.com with your intent to return your purchase. You will be issued an RA number to be included with your return.
    • Fill out return slip, including your RA number.
    • Place in package with product and proof of purchase. 
    • Ensure product is safely packed and clearly addressed to:
      OUTLAND DENIM 
      c/o CAULFEILD APPAREL
      1400 Whitehorse Road
      Toronto, ON M3J 3A7 Canada
    • Please include the RA number, clearly labeled on the exterior of the package.
    • Email custserv@caulfeild.com to arrange collection of your jeans.

If you require a refund, the purchase price will be refunded back to the original method of payment once we have receipt of the jeans.

If you require an exchange, we will send out the new pair of jeans free of charge once we have receipt of the original pair in the condition it was purchased in.

Manufacturer’s Warranty

Outland Denim makes every effort to ensure the quality of the jeans we produce is impeccable. If there is a fault found in either the denim or the manufacture of the jean, Outland Denim will happily replace the jeans for a new pair within six months of purchase. This does not include damage to the garment or general wear and tear. Please contact outlanddenim@caulfeild.com for further assistance.